Payment
Options
We want to make purchasing as
easy and convenient as possible so we accept Visa, MasterCard, American
Express, Discover, Money Order, Cashier's Check, as well as Personal
Checks. In addition you may use your PayPal account or your checking
account online. Once funds have cleared and payment is accepted your order
will be shipped. All personal checks must list current address; phone
number and driver's license number. Personal checks received without this
information will be held until clearance from the bank (approx. 1-2
weeks). Returned check fee is $35.00.
If you are sending a check as your payment, please send to the following
address:
Silverbow Honey Co., Inc.
Attn: Accounts Receivable
1120 E. Wheeler Road
Moses Lake, WA 98837
Credit
Card Safety
At Silverbow Honey we believe in
preserving your personal information in the securest way possible. All
transactions are done over fully secured server connections using the
latest 128 bit encryption technology to insure your credit card and
personal information will not end up in the wrong hands.
Shipping
Orders are processed and shipped within 48 hours and we ship
each business day via UPS. Orders received after 1:00pm PST will
not begin processing until the next business day unless other arrangements have
been made in advance. Silverbow Honey Company is in the
Pacific Standard Time Zone (PST). Our shipping rates are based on
"UPS Real Time Shipping" software. Once you enter the shipping
address and zip code, a request is made for shipping rates from
UPS and the total is entered into the shopping cart form.
Returns
If you want to return an item,
please call. CONDITIONS FOR RETURNS: 1) item must be in original carton
and in good condition, 2) must be returned within 30 days of receipt, 3)
returned to location of original purchase, 4) original receipt required.
LIMITATIONS: in most cases a 10% restocking fee will be charged.
EXCEPTION: If we goofed, we will
give a full refund and pay the freight both ways.
Contact us for a return authorization.
Cancel
An Order
If you want to cancel an order
please call us immediately. (866) 44-HONEY. We will do everything
in our power to cooperate in canceling your order, but if the order has
been shipped we will have billed you already. If you still desire to
cancel you can pay for the freight both ways and send the package back. We
will credit you the cost of the returned goods as long as it meets our
return policy guidelines.
Change
An Order
To change your order, please
call us immediately. We will do everything in our power to help change
your order, but if the order has been shipped we will have billed you
already. Then you have the option to return the products you don't want
but you will have to pay the return freight and the return product must
meet our return policy guidelines.
Damaged
Freight
All merchandise is shipped
F.O.B. shipping point. This legal term simply means that all merchandise
becomes your property as soon as we give it to the freight carrier. The
freight carrier is responsible for the complete and safe delivery of your
merchandise. It is your responsibility to thoroughly inspect the
merchandise when it is delivered. If you package appears to be damaged
upon arrival, please refuse shipment. If your package appears fine, but
the product inside is damaged please call us immediately. We will need to
issue a return of your product and file a claim with the freight carrier.
Liability
Because conditions of use are
beyond our control, we offer no warranty or representation, express or
implied, except that all products conform to the description provided by
the manufacturer on sales literature or product labels. Our liability is
limited to the purchase price paid.
Rush
Orders
If you would like your order
shipped the same day (if ordered by noon) or the next day (if ordered
after noon), we will add on an extra $10.00 rush fee. This does not
include Next Day Air orders, 2nd Day Air orders, 3 Day Select orders, or
freight orders.
International Export Ordering
Silverbow Honey can ship to just
about any country in the world. Please note that shipping charges for
international orders will be calculated at the time of shipment and cannot
be calculated on the website. Export shipments are subject to payment in
U.S. funds. All freight for export orders must include the cost of
insurance. All export orders will be shipped through UPS, unless otherwise
specified. Export orders shipped through carriers other than UPS are
shipped at the customer's own risk. UPS calculates duty and customs fees
at the time of delivery. If you have more questions regarding
international shipping, please contact our export sales department at
Silverbow@silverbowhoney.com
Back
Order Policies
Any items that are out of stock
will be placed on backorder and will reflect on the invoice as a
backordered item. When backordered items are shipped, a new invoice will
be generated and shipping costs will be added on the new invoice. If you
would like to cancel a back order, please call us immediately after
receiving the original shipment.
Lead
Time
Due to delivery times varying
from where you are located; please allow 10 days to 2 weeks for the
delivery of product from the time of your order. In some instances (before
holidays) delivery may take up to 3 weeks
Privacy & Security
OUR PRIVACY COMMITMENT
Silverbow Honey Company values the relationship we have with our customers and are committed to responsible information handling practices.
Silverbow Honey Company follows these privacy principles in our conduct in the collection, use, release and security of customer information both online and offline:
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Providing you NOTICE of our information practices.
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Giving you CHOICES about how your data will be used.
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Providing you the opportunity to UPDATE or CORRECT your personal information.
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Using information SECURITY safeguards.
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Limiting the SHARING of your information.
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Committing to COMPLYING with applicable privacy requirements.
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Providing you with means to CONTACT US about privacy-related issues.
PRIVACY POLICY
Silverbow Honey Company
The following Privacy Policy describes the information and privacy practices for Silverbow Honey Company. By visiting our location in Moses Lake Washington or our Web site, you consent to the information practices described in this policy.
This Privacy Policy does not apply to other Web sites that may be accessible through the Silverbow Honey Company site. Our site contains links to other sites operated by third parties, including but not limited to third party sites that display the Silverbow Honey Company trademarks. We encourage you to read the privacy policies of those other sites to learn how they collect and use information about you.
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To assist you with reading through our Privacy Policy, we have provided answers to questions that you may find most important:
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WHAT INFORMATION DOES SILVERBOW HONEY COMPANY COLLECT AND HOW IS THE INFORMATION USED?
What information we collect. We collect personal information such as your contact information (name, e-mail address), billing/shipping information (credit card number, shipping address), or your personal preferences (product wish-lists, hobbies, likes and dislikes relating to the products we may sell). When submitting personal information on an online form, we will identify which fields are required in order to fulfill your request. Additionally, our Web server automatically collects click-stream information such as the address (or “URL”) of the Web site that you came from before visiting our site, which pages you visit on our site, which browser you used to view our site and any search terms you have entered on our site.
When we collect information. While shopping or taking advantage of services available at Silverbow Honey Company or visiting our Web sites, we may ask that you provide certain information about yourself. For example, we request personal information when you set up an account online, purchase products or services, schedule delivery, join a frequent buyer program, participate in a sweepstakes, promotion or survey, contact Silverbow Honey Company with a question or concern, apply for employment with Silverbow Honey Company, or participate in other activities. In addition, when using our Web site, our servers may collect click-stream information as described above. Silverbow Honey Company may also use third party providers of customer information to improve the accuracy of our customer database, to increase our understanding of our customers or to identify potential customers.
How the information is used. We use the information you provide in order to 1) fulfill requests for products, services or information, 2) administer shopping or reward club accounts, 3) provide customer services, 4) administer sweepstakes or promotions, 5) offer new products and services, 6) measure and improve the effectiveness of our Web site, our marketing endeavors or our services and offers, 7) tailor our online or in-store offerings to your preferences, 8) administer surveys, 9) send marketing communications or 10) other business purposes.
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DO SILVERBOW HONEY COMPANY SITES USE COOKIES, OTHER TECHNOLOGIES OR THIRD PARTIES TO INDIRECTLY COLLECT INFORMATION?
Cookies and other Technologies
A cookie is a small data file that a Web site may send to your browser and which may then be stored on your hard drive. Our Web site uses cookies to simulate a continuous connection —cookies let us "remember" information about your preferences and session, and allow you to move within areas of our Web sites without reintroducing yourself. No personally identifiable information is stored in these cookies.
Our Web server automatically collects the address of the Web site that you came from before visiting our site, which browser you used to view our site and any search terms you have entered on our site.
Our Web site may also use other technologies to track which pages on our Web sites our visitors view. This non-identifiable click-stream data helps us understand how visitors use our Web site.
Third Party Service Providers
Our Web site does not use any third party providers at this time. Should that change we will post that information here and prominently on our home page.
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DOES SILVERBOW HONEY COMPANY SHARE THE INFORMATION I’VE PROVIDED?
Silverbow Honey Company needs to share personal information with third parties in limited circumstances. For example, we may release personal information to third parties to perform services on our behalf such as; fulfilling our customer’s orders, sending Silverbow Honey Company marketing communications from Silverbow Honey Company, delivering packages, scheduling and performing installation, servicing products, fulfilling subscription services, conducting research or surveys, sending regular mail and e-mail on behalf of Silverbow Honey Company, or processing credit card payments. Silverbow Honey Company does not sell or rent customer information to third parties.
From time to time, we may be required to provide personal information in response to a valid court order, subpoena, government investigation, or as otherwise required by law. We also reserve the right to report to law enforcement agencies any activities that we, in good faith, believe to be unlawful. We may release certain personal information when we believe that such release is reasonably necessary to protect the rights, property, and safety of others and ourselves. We may also release personal information in the event of a corporate sale, merger, reorganization, dissolution or similar event.
DO I HAVE CHOICES REGARDING HOW MY INFORMATION IS USED?
If your information is currently being used to send you marketing communications, you can opt-out at any time. All marketing e-mail and direct mail communications from Silverbow Honey Company, such as hot deals or special offers, tell you how to stop receiving them.
To opt-out of receiving marketing communications from Silverbow Honey Company:
1) Follow directions on a marketing e-mail or direct mail communication from us.
2) Call 1-866-44-HONEY
3) Send an e-mail with your current contact information to
Marketing Department
4) Send a request with your current contact information to:
Silverbow Honey Company
Attn: Privacy Manager
1120 East Wheeler Road
Moses Lake, WA 98837
If you send an e-mail or letter request, please be sure to include your full name, address, phone number and e-mail address and indicate specifically what type of marketing communications you wish to stop receiving. This will ensure we identify you correctly in our systems and accurately process your opt-out request.
Silverbow Honey Company will take the appropriate steps to implement your request to opt-out. Please note that due to production and mailing timelines, it may take up to 10 business days for e-mails and up to six weeks for direct mail to make the requested change. Until that change takes effect, you may still receive marketing communications from us.
Also, please note that you may still receive business-related communications such as order confirmations, product recall information or other administrative communications.
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HOW CAN I UPDATE OR CHANGE MY INFORMATION?
Silverbow Honey Company wants your information and preferences to be accurate and complete. We provide several different methods for you to update or change the information you give us.
To update or change your information:
1) If you’ve created an account on
SilverbowHoney.COM you can update your information after logging into your account.
2) Send a request to
Customer Service
3) Send a request to:
Silverbow Honey Company
Attn: Customer Service
1120 East Wheeler Road
Moses Lake, WA 98837
4) Call 1-866-44-HONEY
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HOW DOES SILVERBOW HONEY COMPANY SECURE MY PERSONAL INFORMATION?
Whether you our online processing form, fax in your order, call us or send us an order by mail, we have security measures in place to protect against the loss, misuse, unauthorized access and alteration of the information under our control.
Safe Shopping Policy
Because your credit card security is a high priority, we have taken numerous steps to ensure that your payment information is processed confidentially, accurately and securely. The Silverbow Honey Company site uses encryption technology, such as Secure Sockets Layer (SSL), to protect your credit card information during data transport. SSL encrypts ordering information such as your name, address, and credit card number. In-store Web stations operate over a private, secure network.
Choosing a Personal Password
When you create an online account on the Silverbow Honey Company eb site, you need to select a personal password that you will remember. It must be at least 6 characters. To maximize your level of protection, you should choose a combination of both letters and numbers. You are solely responsible for maintaining the secrecy of your passwords or any account information.
Although we cannot guarantee against any loss, misuse, unauthorized disclosure, alteration or destruction of data, we take reasonable precautions to prevent such unfortunate occurrences. Silverbow Honey Company cannot ensure or warrant the security of any information you transmit to us by e-mail and you do so at your own risk.
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DOES SILVERBOW HONEY COMPANY COLLECT INFORMATION FROM CHILDREN?
We are committed to protecting the privacy of children. We will not knowingly or intentionally collect personal information online from children under the age of 13.
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WHOM CAN I CONTACT IF I HAVE QUESTIONS OR CONCERNS?
Please contact our Privacy Manager to report any known or suspected privacy or security breaches or to submit privacy-related questions or complaints. After receiving your inquiry, we will respond within five business days. You may contact us in the following ways:
1. Regular Mail: Silverbow Honey Company
Attn: Customer Service
1120 East Wheeler Road
Moses Lake, WA 98837
2. E-mail:
Customer Service
3. Phone: 1-866-44-HONEY
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WILL THIS PRIVACY POLICY CHANGE?
Because our Web sites and businesses will continue to implement new technologies and improve the services and features we provide, this policy is subject to change. If there are changes or additions to this Privacy Policy, we will post those changes here or in other formats we deem acceptable, so that you will always know what information we collect online or offline, how we use it and what choices you have. If we change our information practices or this Privacy Policy in such a way that your personal information may be used or shared in a different manner, we will give you the opportunity to opt-out of having your information used or shared in that new manner.
Last revision date: July 23, 2004
If you have questions about our Privacy Policy, e-mail our Privacy Manager at
Customer Service
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See
our shipping
policy.